These Terms and Conditions govern Digital Print Ltd. provision of services, facilities and products to its customers.
Digital Print UK is an online trading name of Digital Print Limited.
By registering or using any Digital Print service, you agree to be bound by these Terms set out below.
“digitalprintltd.com and digitalprintuk.co.uk” means the web sites and services operated by Digital Print Limited.
” Services” include web content and advertising provided by us.
The “Company” in these statements refer to Digital Print Limited.
2.1 Customers registering with the website agree to provide accurate, complete and current personal or company information as a user of our services.
2.2 The Company reserves the right to suspend or terminate any customer record account if any user information submitted is false, incomplete or not current.
3. Service Provision
3.1 The Company will provide services to the customer as requested and agreed. Equipment, consumables and spares are normally supplied within 30 days of order.
3.2 The Company will provide instructions or procedures where necessary for customer usage of the services offered.
3.3 The Company reserves the right: 3.3.1 – to terminate access to any facilities in excess of usage purchased or agreed. Notice will be given in advance where possible to maintain continuity of service to the customer.
3.3.2 – to change the customer username and password on notice to the customer at any time.
3.3.3 – to temporarily suspend any customer on notice to the customer at any time.
3.3.4 – to execute measures in the event of a security breach or malicious attempts to protect Company and customer data.
3.3.5 – to vary any Terms & Conditions at any time. Changes will be published on the appropriate web sites where necessary.
4. Use of Services
4.1 The customer is responsible for retaining details of their advertisement posted if advertising is placed.
4.2 Backup copies are taken of the databases where data exists. Backups are used in the case of a restore requirement in the event of hardware failure. The Company is not responsible for customer data and will not be liable for any loss, damage, expenses or other claims for compensation arising from any data being corrupted or lost.
4.3 The Company takes reasonable security measures to ensure data integrity. However, servers are not warranted to be secure and thus the Company cannot guarantee the privacy of any information stored on its server.
5. Supply of Goods and Services
5.1 All goods and software supplied to customers remain the property of The Company until payment in full has been made.
5.2 Any goods supplied and returned or recovered will be charged a restocking of 20% of sales price so long as the goods are in original condition. Any goods damaged or used can not be returned or refunded.
5.3 Goods deemed to be faulty can only be returned after The Company has issued a RMA notice. This will be issued after a full description of the fault has been supplied.
6. Customer Data
6.1 No personal details of customers provided to us will be disclosed to third parties without the customer consent. This includes name, e-mail address, telephone/fax numbers, username or residential or business premises information.
6.2 In the event of a request from the Police or Government body investigating illegal activities in relation to a customer whose account is held with the Company, data may disclosed in accordance with UK law.
7. Customer Support
7.1 The Company will endeavour to provide customers with technical support via e-mail on a 24/7 basis accordingly to priority given to problem or query.
7.2 The Company does not guarantee a minimum response time or to provide answers for any query. It will attempt to answer any query and provide relevant information to the customer.
8.1 The Company may suspend or terminate provision of services to the customer by written notice from the customer.
8.2 Under normal circumstances, either party may terminate this agreement by given a minimum of 7 days notice period in writing.
9. Force Majeure
9.1 The Company shall not be liable for breaching any of its obligations resulting from causes beyond its reasonable control including but not limited to fires, flood, strikes, terrorism or communication failures.
10. Applicable Law
These Terms & Conditions shall by governed by the laws of England and under the jurisdiction of the English courts.